Funeral-home requests, both sides

A funeral home can ask your parish to schedule an interment straight from their own portal, instead of a phone call — this article covers what the director sees and what your office does with it.

What the funeral home sees

• On their assigned funeral, a director clicks Request interment; or they open a standalone request and pick your parish from a list.
• They can watch their request move from Submitted to Received by parish, then to Approved or Declined — each shown as a colored status chip (green for approved, red for declined, grey for withdrawn), with the status word always shown too.
• They can withdraw a request themselves, any time before your parish makes a decision.
• If you decline, they see the reason your office gave.

What your office does

• The request lands in the Cemetery module's Requests queue, carrying a portal badge so you know it came from the funeral home rather than a phone-in.
• Review it: assign the space, link the funeral case, and set who is responsible for the fee.
• If the person requesting isn't among the plot's recorded holders, Vianney shows a warning — but it never blocks you from continuing.
• Father or the deacon approves the request — approval is what actually creates the scheduled interment. Declining requires a short reason, which the director then sees on their side.

Nothing emails itself

Approving or declining a request does not send anything automatically. If you want to let the funeral home know something beyond what the portal already shows them, that goes through the normal compose-and-confirm, the same as any other message Vianney sends.

Tips

• A phone-in request from a funeral home that doesn't use the portal can still be entered directly with New request in the queue.
• See Interments and permits for what happens after a request is approved.