Vianney Help Center

Answers for parishes using Vianney.

• AI in Vianney (Parish Intelligence)
• AI person profiles, and asking about your people in plain English
• Pastoral data and AI: shared only with your parish's explicit yes
• What the AI can and cannot see

• Choosing a theme and branding

• Issuing a baptism certificate
• Recording a baptism
• Setting your baptism policy

• How parish billing works
• Suspension, reactivation, and leaving (your data is yours)
• Update your billing contact and details
• When does my term renew, and what does my standing mean?

• Keeping a sick list
• Opening and working a care case

• Bringing in old records, and the public grave finder
• Cemetery: what the module covers
• Funeral-home requests, both sides
• Interments and permits
• Selling a plot (right of interment)
• The perpetual-care fund
• Transfers and inheritance

• How clusters (multi-parish) work
• Naming a grouping: cluster, pastorate, or your diocese's word
• Seeing your pastorates in the diocese console
• Sending a pastorate-wide announcement
• The pastorate Mass-rotation grid: assigning celebrants across parishes

• Action buttons in Connect messages
• Building a recipient group
• Choosing how a message is delivered
• Connect settings and safety limits
• Group conversations and moderation
• Group rosters: adding people, imports, and exports
• How to send a message with Vianney Connect
• Seeing your Gmail and Calendar on a profile
• Sending to several groups, people, and segments
• Share links, QR codes, and welcoming new members
• The Connect Template Library
• Understanding group and message insights
• Vianney Connect: groups, messages, and announcements
• Why a message was skipped: bounces, complaints, and releasing an address

• Engagement: knowing and caring for every family
• Families we may need to reconnect with
• Lifecycle stages — and the honesty behind them
• Saved lists (segments)
• Service, volunteering and what a family turns out for
• The correspondence log: recording a call, a visit, a letter
• The Story: one feed of a family's life with the parish

• Events and RSVPs

• How we handle your ideas and feature requests

• Getting started with Formation
• Importing the school roster
• Messaging a class or program
• OCIA, start to finish
• Online registration and the review queue
• Programs, settings, and the new-year rollover
• Recording Personal Safety Lessons
• Sacrament prep and the register
• Safe Environment for catechists and volunteers
• Taking attendance

• Designing a page in Canva
• Form fields and logic rules
• How to create a form
• Publishing and sharing a form
• Reviewing and accepting form submissions

• Funeral arrangements: home, director, and cemetery
• How funeral directors use the funeral-home portal
• Linking a funeral planning form
• Opening a funeral case
• Working a funeral: stages and checklist

• A quick tour: how Vianney is organized
• Automatic sign-out and staying signed in
• Can we try Vianney before we commit?
• How much does Vianney cost?
• Is our data secure, and can you import what we already have?
• Resetting a staff password
• Signing in to Vianney
• What is Vianney?
• Will Vianney fit my parish, cluster, or diocese?

• Add a staff member and set their role
• Record a funeral
• Sign-in help (Google)
• Why didn't my email send? (It is waiting for you)

• How to photograph a register
• Importing your data from ParishSoft
• Importing your sacramental register books
• Matching and confirming entries
• Register OCR costs and the AI switch
• Reviewing imports and merging duplicates

• A church without a regular Sunday Mass
• Assigning who says each Mass
• Choosing the day's optional memorial
• Day notes on Look Ahead
• Linking a liturgy guide to a day
• Look Ahead: the Liturgy landing page
• Managing multiple worship sites
• Music plans for each Mass
• Readings at a glance (AI summaries)
• Recording which readings you chose
• Setting your weekly Mass schedule
• The This Week view

• Approving or denying intention requests
• Booking a Mass intention
• Letting people request Mass intentions online

• Availability, monthly caps, and blackout dates
• Checking and publishing a schedule
• Editing schedule assignments by hand
• How to create a ministry schedule
• Setting up ministry rosters
• What auto-fill does in the ministry scheduler

• Your go-live checklist

• Inviting a parishioner to the portal
• What parishioners can do in the portal

• Adding a person and household
• Adding or changing a person's photo
• Engagement and lifecycle status
• Finding a person in the directory
• Insights: pastoral notes and who can see them
• Person details, and defining your own fields
• Reading a person's profile

• The Reports workspace

• Admissions — from first call to enrolled
• Alumni — graduates, class years, and contact
• The School module — one memory with the parish

• Capturing a note in Shepherd Notes
• Receiving texts with Text intake
• Sending a Shepherd Notes reply
• Turning a Shepherd Note into a care case or sick-list entry
• What Shepherd Notes is and why it exists
• Who a Shepherd Notes reply goes to (and fixing it)

• Adding and managing staff
• Connecting your Google account
• Editing your parish information
• Exceptions for one person
• Finding a setting
• The audit trail
• Turning modules on and off
• Who can do what: the role access matrix

• A household's giving, and giving lists
• Campaigns and thank-you drafts
• Explore: ask your giving ledger a question
• Importing giving from your weekly report
• Stewardship: funds, campaigns, and giving

• Sending birthday and anniversary greetings
• The Messages feed
• Your tasks, and routing work to a priest
• Your Today dashboard

• Marriage dispensations and canon-law advisories
• Starting a wedding (matrimony) case
• Tracking annulment cases