Mass intentions
Approving or denying intention requests
Online intention requests wait in a queue until the office acts. Approving one books the Mass; denying it frees the slot.
Work the queue
- 1. Open Liturgy → Intentions and find the pending requests.
- 2. Open a request to see the intention, the date and time, and the requester's details.
- 3. Choose:
- Approve — books the Mass (pending becomes scheduled). You may search and link the requester to a parishioner record, or leave it unlinked.
- Deny — frees the slot immediately.
- 4. Follow up with the requester by email if you wish, from Communications.
Tips
- Identity is never assumed — when you approve, you choose whether and to whom to link the request.
- A held slot (pending or scheduled) is not offered to anyone else, so there is no risk of a double booking while you decide.
- The booking cap in Settings keeps requests within the year the law expects.