Vianney Support

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Browse help

• AI in Vianney (Parish Intelligence)
• What the AI can and cannot see

• Choosing a theme and branding

• Issuing a baptism certificate
• Recording a baptism
• Setting your baptism policy

• How parish billing works
• Suspension, reactivation, and leaving (your data is yours)
• Update your billing contact and details
• When does my term renew, and what does my standing mean?

• Keeping a sick list
• Opening and working a care case

• How clusters (multi-parish) work

• Building a recipient group
• Communications: groups, compose, and history
• How to send a Mass Communication
• Seeing your Gmail and Calendar on a profile

• How we handle your ideas and feature requests

• Form fields and logic rules
• How to create a form
• Publishing and sharing a form
• Reviewing and accepting form submissions

• Funeral arrangements: home, director, and cemetery
• How funeral directors use the funeral-home portal
• Linking a funeral planning form
• Opening a funeral case
• Working a funeral: stages and checklist

• A quick tour: how Vianney is organized
• Can we try Vianney before we commit?
• How much does Vianney cost?
• Is our data secure, and can you import what we already have?
• Resetting a staff password
• Signing in to Vianney
• What is Vianney?
• Will Vianney fit my parish, cluster, or diocese?

• Add a staff member and set their role
• Record a funeral
• Sign-in help (Google)
• Why didn't my email send? (It is waiting for you)

• Reviewing imports and merging duplicates

• Assigning who says each Mass
• Managing multiple worship sites
• Readings at a glance (AI summaries)
• Setting your weekly Mass schedule
• The This Week view

• Approving or denying intention requests
• Booking a Mass intention
• Letting people request Mass intentions online

• Availability, monthly caps, and blackout dates
• Checking and publishing a schedule
• Editing schedule assignments by hand
• How to create a ministry schedule
• Setting up ministry rosters
• What auto-fill does in the ministry scheduler

• Capturing a note in Narthex
• Receiving texts with Text intake
• Sending a Narthex reply
• Turning a Narthex note into a care case or sick-list entry
• What Narthex is and why it exists
• Who a Narthex reply goes to (and fixing it)

• Importing from ParishSoft
• Your go-live checklist

• Inviting a parishioner to the portal
• What parishioners can do in the portal

• Adding a person and household
• Adding or changing a person's photo
• Engagement and lifecycle status
• Finding a person in the directory
• Pastor's notes and who can see them
• Reading a person's profile

• Adding and managing staff
• Editing your parish information
• Roles and what each can see
• The audit trail
• Turning modules on and off

• Reviewing and sending with Send all
• Sending birthday and anniversary greetings
• Your Today dashboard

• Marriage dispensations and canon-law advisories
• Starting a wedding (matrimony) case
• Tracking annulment cases

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